Privacy Policy (for young people using CTZN)

CTZN is committed to ensuring your privacy; specifically the privacy of young people aged 13-18 years old who utilise the CTZN app and other websites, applications, technologies and services that we may provide. Please be sure to read this Privacy Policy with your parent(s) and/or legal guardian(s) and ask them to explain anything you do not understand.

Preservation of your privacy is important to CTZN. We are committed to letting you know how we use your personal information.

1. Information about you

(a) We may collect personal information from you when you:

  • sign up to the CTZN app
  • create or update your profile;
  • post content to the CTZN app;
  • watch, enquire about or join an activity;
  • request or share information through the app;
  • contact us through the CTZN app, CTZN Support or any other channel.

(b) This personal information may include but is not limited to the following information about you:

  • your name (including your first name(s) and surname);
  • your email address;
  • IP addresses to help diagnose problems and/or identify illegal activity. To identify your approximate location, block disruptive use or to establish the number of visits to our services from different countries.
  • other details about you that you or other members may provide to us such as video footage of you and photos of you.

CTZN may also collect information about your online activity, comments you make and rep you accumulate, as well as your device type (mobile phone type)  unique device data; such as device identifiers and operating systems.

CTZN does not require you to disclose more information than is reasonably necessary to enable us to provide the CTZN app and associated services to you..

We may also ask for or collect some non-personal information from you.

2. Our use of this information

(a) Your information will only be used by us to:

  • process your requests;
  • respond to your questions or comments;
  • help us to provide or administer the services offered on the CTZN app, including the activities;
  • process any enquiries you submit directly to us;
  • provide you with information relating to CTZN, the app or related activities, or that we feel may be of interest to you;
  • maintain our organisational records;
  • carry out research including evaluation carried out for us by another organisation or prepare reports; and
  • supply your information to third parties as described below.

(b) Any personal information that you provide when you use the CTZN app may be shared with third parties, including but not limited to:

  • providers of support services to CTZN, but only if the sharing of your personal information is necessary for the purpose of delivering the support services;
  • Activity providers, where you have expressed an interest in or have applied to join one of their activities, but only for the purpose of delivering the activity;
  • companies or organisations that are carrying out work on CTZN’s behalf, in relation to the services that we provide; and
  • other members of the CTZN app who are able to view the details of your Profile or your content. However other CTZN members will NOT be able to view your name or email address or send messages to you privately (although they will be able to view your screen name and other content).

(c) If you wish us to remove your profile information or content from the CTZN app you can send a request through CTZN Support or send an email to

3. Security

(a) We will take all reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

We are committed to ensuring that your Personal Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Data we collect.

All the Personal Data you provide to us is stored in a secure computing environment protected by firewalls to prevent unauthorised access.

We use Secure Sockets Layer (SSL) protocol. This means that all the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit.

(b) Communications in connection with the CTZN app and its content may be sent to you by us by e-mail. For ease of use and compatibility, communications will not be sent to you in an encrypted form. E-mail is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this. CTZN takes reasonable steps to protect your personal information but where third parties are concerned we accept no liability for any misuse of your personal information by third parties and you therefore proceed at your own risk.

4. Other Information

We reserve the right to make changes to this Privacy Policy from time to time without notifying you, so please check it regularly.